| The Center for Excellence in Postal Technology (CEPT),
functioning from the serene Campus of Postal Training Centre, Mysore has come of
age. It is the testimony of Department’s endeavor of leveraging technology to achieve
excellence in Postal Services in the form of a Technology Center.
To put things in perspective, what CEPT today is nothing
but realization of a dream of a team of enthusiastic and committed officials of
the Department who believed that induction of technology can enable the 150 year
old Post Office to change its profile to meet the challenges of the changing environment.
Technology has always dictated and lead the change
in the way things are done or need to be done. The Department of Posts is not an
exception. The journey of CEPT began when “Meghdoot” was born at the Software
Development Centre of PTC, Mysore. Today Meghdoot software is one of the most precious
technology tool offered by CEPT to the Post Offices across the country. Meghdoot
is perhaps an unparallel and un-precedented example of successful IT intervention
and Technology Management by a Government Department for improving its services.
The success of this technology endeavor was purely based on the fact that Meghdoot
was our own product developed by our own personnel. This facilitated acceptance
and internalization of the software by the entire Postal operation system easily.
Hence, what began as a small initiative way back in 1996-98 necessitated a need
to have a full fledged Center for Excellence in Postal Technology very aptly located
and inaugurated in 2009 in the same campus where Meghdoot was born.
| Globally, Information Technology is the backbone of
Commerce, Industry and Public Service Delivery Systems. CEPT also transformed into
a Technology Hub over a short period of time. It became a unique example of realizing
the latent potentials in the human resource. Willing officials from the cadre of
Postal Assistants, Inspectors and Assistant Superintendents with IT skills coming
from various circles have made in-house contribution to the technology initiatives
of the Department.The group is constantly engaged in development and maintenance
of IT tools such as Meghdoot, SpeedNet, e-Payment and many more. Needless to say,
the asset value of CEPT Mysore purely in terms of software development and support
| Today, CEPT provides active support to the Department
in offering the products riding on technology backbone. It provides support to about
25,000 Post offices across the country using various software applications.
During the year 2008, the need for storing information
at a Central location also became essential. Hence, a Data Center was established
at the software development center at CEPT, acting as a repository of all the vital
transactional data emanating from the Post offices across the Country.
CEPT also played a very crucial role in the
Department’s most coveted ‘Project Arrow’ which later won the Prime Minister’s
>Excellence award 2008-09. Starting with collecting critical real transactional data
for the 50 Project Arrow Post offices of Phase I, today CEPT picks up real transactional
data from about 15,584 Post offices, processes it and supplies to the Project Arrow
office. The monitoring based on micro information of each Project Arrow Post office
helped in improving quality of services. The Centre has also assumed greater role
in the “Mail Network Optimistion Project”
| Technology initiative is never static. CEPT also had
to keep pace by upgrading the existing products or introducing new products. This
has been taken care of by periodical release of updates and process upgrades for
products and services by the department. Not only this, in view of the massive IT
modernization project currently undertaken by the Department, the CEPT is well aware
of its future role and responsibility. Whereas, the potential of technology interventions
and IT tools are unlimited and ever evolving, the main challenge comes in Technology
Management which calls for a co-ordinated effort by one and all in the Department.
The CEPT in the years to come will continue to play a significant role and have
a greater responsibility in Department of Post’s endeavor to transform the Post
a truly IT enabled and Citizen centric and act as a single window resource center
for all IT related activities.